Support

Breaking Glass from the Queue
Breaking Glass from the Queue     Precondition: A private encounter is in the queue, as indicated by the word “Private” on the card.     ...
Wed, 8 Apr, 2020 at 10:50 AM
Breaking Glass in a Previous Encounter
Breaking Glass in a Previous Encounter     Precondition: A private encounter is in the Latest Health Desk Encounters, as indicated by the blurred...
Wed, 8 Apr, 2020 at 10:50 AM
Converting from Anonymous to Known
Converting from Anonymous to Known     Preconditions: You have assigned to yourself and opened an anonymous encounter from the queue.  You have c...
Wed, 8 Apr, 2020 at 10:49 AM
Converting from Known to Known
Converting from Known to Known     Preconditions: You have assigned to yourself and opened known encounter from the queue.   You have checked Yes to...
Wed, 8 Apr, 2020 at 10:49 AM
Creating an Anonymous Record or Encounter
Creating an Anonymous Record or Encounter     Creating an Anonymous Record   Click New Encounter.  (If required, select a Client/Contract and Lin...
Wed, 8 Apr, 2020 at 10:49 AM
Faxing (Administration Functions)
Faxing (Administration Functions)     Viewing Fax Transmission Status   Precondition: Your role has permissions to access admin functions in ...
Wed, 8 Apr, 2020 at 10:52 AM
Faxing (Frontline Staff Functions)
Faxing (Frontline Staff Functions)     Faxing to Primary Provider   Precondition: The selected provider and encounter category type meet the crite...
Wed, 8 Apr, 2020 at 10:57 AM
Queues
Queues     Forwarding Encounter to a Queue in New Encounter   In Encounter Forwarding, click the name of the desired queue.     Dependi...
Wed, 8 Apr, 2020 at 11:00 AM
Services & Referrals (with Geo-Location)
Services & Referrals (with Geo-Location)     Selecting a Service/Referral   Precondition: ‘Home Address’ is filled out in Patient & Contact. ...
Wed, 8 Apr, 2020 at 11:04 AM
STCC Special Configurations
STCC Special Configurations     Individual Checkboxes for Care Advice Statements   Click the checkbox in front of a condition statement to vie...
Wed, 8 Apr, 2020 at 11:06 AM