About this feature
Keona Health’s Notification Dashboard helps track notifications to clinicians and allows agents to resend messages as needed.
Accessing the Dashboard
- Log in to Keona Health’s CareDesk under your admin role.
Note: If the navigation pane is collapsed, click the black bars on the left-hand side of the page to expand the sections.
- Navigate to the "Notifications" and click to open the link.
- The landing page should look like this.
Features
Agents and nurses may use the Filter Rows tool to search for the relevant encounter.
Some of the fields may use drop-down filters while others will allow searchable terms.
The dashboard will also show if a message successfully sends or fails. In case of failure, agents may manually resend the message by clicking the "Resend" button as needed.
Sending a Message
Agents and nurses may send a message to a clinician via the Patient Encounters page.
- Scroll down to find the "Secured Messages" box.
- Click "Save to Chart."
- Enter the relevant message in the box and select the appropriate provider from the drop-down list. After you are done, click "Save to Chart" to send the message.