Misc. guides

Topics such as messaging campaign set up

Setting Up Messaging Campaigns, Appointment Reminders & Referrals
Introduction Messaging campaigns are a way to send emails and SMS to patients.  Note: Appointment reminders is just a messaging campaign that happens ...
Tue, 20 Aug, 2024 at 3:39 PM
Waitlist Feature
About the Waitlist Feature  Keona Health's Waitlist feature is a way for Patient Self-Scheduling (PSS) and Health Desk users to be added, or "regi...
Thu, 18 Jul, 2024 at 1:33 PM
Notification Dashboard
About this feature Keona Health’s Notification Dashboard helps track notifications to clinicians and allows agents to resend messages as needed.  Acces...
Mon, 19 Aug, 2024 at 2:58 PM
Troubleshooting slots not showing when scheduling
Keona’s scheduling solution is a great way to administer scheduling preferences for a variety of scenarios. With all the functionality available for our cli...
Fri, 20 Sep, 2024 at 1:06 PM
Keona Reporting Resources
Getting Started Visit WynEnterprise and navigate to the "Learning" link for training. Keona Datasets   NAME DESCRIPTION Encounters F...
Tue, 10 Dec, 2024 at 3:49 PM
Support Ticket Submission Best Practices
Submitting clear, concise, and detailed support tickets via our support portal is the quickest and easiest way to get in contact with our Keona support team...
Thu, 24 Oct, 2024 at 2:03 PM