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Keona Datasets
| NAME | DESCRIPTION |
| Encounters | Fields associated with an encounter and its selected patient. |
| Encounters With Protocols | Each record indicates a selected protocol for an encounter. Also includes all fields in the "Encounters" dataset. Note the encounters may repeat in this dataset. |
| Encounters With Protocol Answers | Each record indicates a selected answer for a selected protocols. Also includes all fields in the "Encounters With Protocols" dataset". Note that encounters and protocols may repeat in this dataset. |
| Encounters With Queue Metrics | Each record tracks time between an encounter being sent to a queue and it being worked on from that queue. |
| Scheduling Appointments | Fields associated with Keona's scheduling solutions. |
Keona Fields
A copy of this file is available for download as an Excel Spreadsheet below.
| NAME | TYPE | DESCRIPTION | RECORD | DATASETS THAT INCLUDE THIS FIELD |
| AccountKey | Number | Internal. Please ignore. | Encounter |
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| EncounterKey | Number | Encounter ID. This is the unique identifier for each patient encounter created in Health Desk | Encounter |
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| StartedByUser | String | Name of user who has created the encounter. | Encounter |
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| ClosedByUser | String | Name of user who has closed the encounter. | Encounter |
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| AssignedUser | String | Name of the encounter's last assigned user. | Encounter |
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| CallerRelationshipToPatient | String | Sometimes the caller is the patient, in which case the field value is "Self". When the caller is not the patient, this field describes the caller's relationship to the encounter's patient. | Encounter |
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| EncounterStartDateTime | DateTime | Date and time that the encounter was started. | Encounter |
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| EncounterCloseDateTime | DateTime | Date and time that the encounter was closed. | Encounter |
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| UserSelectedTriageLevel | String | Encounter's last manually assigned triage level (priority). This priority is typically assigned by a nurse when overriding a system-set acuity. | Encounter |
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| SystemGeneratedTriageLevel | String | Encounter's last system assigned triage level (priority). This priority is set by Health Desk once a user, typically a nurse, selects a disposition question during patient triage. | Encounter |
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| UserSelectedDisposition | String | Encounter's last manually assigned disposition. This disposition is typically assigned by a nurse when overriding a system-set disposition. | Encounter |
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| SystemGeneratedDisposition | String | Encounter's last system assigned disposition. This disposition is set by Health Desk once a user, typically a nurse, selects a disposition question during patient triage. | Encounter |
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| FirstForwardDate | DateTime | Date and time the encounter was first forwarded to another queue or user. | Encounter |
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| PickupDateAfterFirstForward | DateTime | Date and time the encounter was first picked up from a queue by a user. | Encounter |
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| TimeToPickupFromQueueAfterFirstForwardMinutes | Number | Number of minutes an encounter was in a queue before first being picked up. | Encounter |
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| TimeToPickupFromQueueAfterFirstForwardSeconds | Number | Number of seconds an encounter was in a queue before first being picked up. | Encounter |
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| ResolutionTimeAfterFirstPickupFromQueueMinutes | Number | The time from first pickup from a queue to the encounter being closed in minutes. This usually represents the amount of time a user takes to resolve an encounter after picking it up from a queue in minutes. | Encounter |
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| ResolutionTimeAfterFirstPickupFromQueueSeconds | Number | The time from first pickup from a queue to the encounter being closed in seconds. This usually represents the amount of time a user takes to resolve an encounter after picking it up from a queue in seconds. | Encounter |
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| EncounterResolutionMinutes | Number | The time from the encounter being started to being closed in minutes. | Encounter |
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| EncounterResolutionSeconds | Number | The time from the encounter being started to being closed in seconds. | Encounter |
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| EncounterHandleMinutesClinical | Number | Time spent working on the encounter by clinical users in minutes. | Encounter |
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| EncounterHandleSecondsClinical | Number | Time spent working on the encounter by clinical users in seconds. | Encounter |
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| EncounterHandleMinutesNonClinical | Number | Time spent working on the encounter by non-clinical users in minutes. | Encounter |
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| EncounterHandleSecondsNonClinical | Number | Time spent working on the encounter by non-clinical users in seconds. | Encounter |
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| Practice | String | The practice associated with this encounter. | Encounter |
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| Client | String | The client associated with this encounter. The system hierarchy is Client -> Program -> Practice. Most Keona sites only utilize practice. | Encounter |
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| Program | String | The program associated with this encounter. The system hierarchy is Client -> Program -> Practice. Most Keona sites only utilize practice. | Encounter |
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| LocationPostalCode | String | The Zip or postal code of the location associated with the encounter. Only applicable if location selection is enabled. | Encounter |
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| ChiefComplaint | String | Chief complaint of the encounter. This is usually the caller's stated reason for the call. | Encounter |
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| CloseDayOfWeek | String | Day of the week the encounter was closed. | Encounter |
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| EncounterType | String | Whether this is PSS (patient self scheduling), Health Desk (call center), or Other encounter. | Encounter |
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| Queue | String | Name of the queue this encounter was assigned to. | Encounter |
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| ProviderNotifiedOnClosing | String | If enabled, this indicates the provider to whom the encounter summary was sent upon encounter close. | Encounter |
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| PatientDoB | DateTime | Date of birth of patient. | Encounter |
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| ExternalInboxId | String | If enabled, this indicates the external EHR inbox id where the encounter summary was sent upon close. | Encounter |
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| ProviderPageCount | Number | The number of pages sent to providers through Health Desk. | Encounter |
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| EncounterStartDate | Date | Date (no time) that the encounter was started. This includes month, day, and year. | Encounter |
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| EncounterCloseDate | Date | Date (no time) that the encounter was closed. This includes month, day, and year. | Encounter |
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| AssignedUserType | String | The user type of the last assigned user. User type can be Clinical or Non-Clinical. | Encounter |
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| ClosedByUserType | String | The user type of the closing user. User type can be Clinical or Non-Clinical. | Encounter |
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| StartedByUserType | String | The user type of the opening user. User type can be Clinical or Non-Clinical. | Encounter |
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| Outcome | String | When enabled, this field describes the encounter's outcome. Available outcomes can be customized and entries describe summary endpoints for the encounter (e.g. Appointment Scheduled, ED recommeded) | Encounter |
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| FinalDisposition | String | The encounter's final disposition. This is the user selected disposition is set, otherwise this should be the system generated disposition. | Encounter |
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| FinalTriageLevel | String | The encounter's final triage level. This is the user selected triage level is set, otherwise this should be the system generated triage level. | Encounter |
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| AppointmentCreatedOutsideKeona | String | When not using Keona scheduling, the user has indicated that an appointment was created outside of Keona for this encounter. | Encounter |
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| AgeCategory | String | An age categorization of the patient. | Encounter |
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| Provider | String | The provider selected on the encounter. | Encounter |
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| ProtocolCategory | String | The protocol category/set tied to the selected protocol. | Encounter Protocol |
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| Protocol | String | Name of the selected protocol. | Encounter Protocol |
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| ProtocolSection | String | When multiple protocol sections/widgets are enabled on the encounter page, indicates in which section/widget this encounter was completed. | Encounter Protocol |
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| ProtocolOrderSubmittedByProtocolSection | String | For each protocol section, the order in which protocols are submitted. | Encounter Protocol |
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| Question | String | When a protocol question is answered during an encounter, this field value represents the text of the question that has been answered. | Encounter Protocol Question/Answer |
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| ProviderNarrative | String | The provider friendly translation of a selected protocol answer. | Encounter Protocol Question/Answer |
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| Answer | String | When a protocol question is answered during an encounter, this field value represents the text of the answer choice that the user selected. If the question requires text input, this field includes the entered text. | Encounter Protocol Question/Answer |
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| AnswerType | String | The type of the protocol answer. Answer Types include, but are not limited to Boolean, Single Selection, Multi Selection and Dropdown. | Encounter Protocol Question/Answer |
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| QueueEntryDate | DateTime | The date and time at which the encounter has entered the queue. | Encounter Queue |
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| QueueExitDate | DateTime | The date and time at which the encounter has been sent to a new queue or closed. | Encounter Queue |
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| OpenedByUser | String | Name of user that opened the encounter from the queue. | Encounter Queue |
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| SentToQueueByUser | String | Name of user that has sent the encounter to the queue. | Encounter Queue |
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| NextEncounterOpenDate | DateTime | Date and time when the encounter was opened. | Encounter Queue |
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| MinutesUntilNextEncounterOpen | Number | Number of minutes an encounter was in a queue before being opened. | Encounter Queue |
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| PatientCity | String | The patient's address city. | Patient |
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| PatientState | String | The patient's address state. | Patient |
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| PatientPostalCode | String | The patient's address zip or postal code. | Patient |
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| Patient | String | Full name of patient. | Patient |
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| PatientMRN | String | The patient's MRN. | Patient |
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| PatientSex | String | The patient's sex. | Patient |
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| PatientLanguage | String | The patient's language, if enabled. | Patient |
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| PatientPrimaryProvider | String | The patient's primary provider. | Patient |
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| AppointmentType | String | Appointment type of the scheduled appointment. | SchedulingAppointment |
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| AppointmentStartDate | DateTime | The date and time of the scheduled appointment. | SchedulingAppointment |
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| AppointmentVisitReason | String | The visit reason associated with the scheduled appointment. | SchedulingAppointment |
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| AppointmentResource | String | The selected resource of the scheduled appointment. | SchedulingAppointment |
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| ScheduledResourceType | String | The type of the selected resource (person, room, equipment). | SchedulingAppointment |
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| AppointmentIsVirtualVisit | Boolean | Whether the scheduled appointment is a virtual visit. | SchedulingAppointment |
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| AppointmentLocation | String | The location of the scheduled appointment. | SchedulingAppointment |
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| AppointmentCreationDate | DateTime | The date on which the appointment was created. | SchedulingAppointment |
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| AppointmentCancellationDate | DateTime | The date on which the appointment was cancelled. | SchedulingAppointment |
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| AppointmentWasReschedule | String | Whether this appointment was a reschedule of another appointment. | SchedulingAppointment |
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| AppointmentProtocol | String | The name of the protocol used when scheduling the appointment. | SchedulingAppointment |
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| AppointmentDayOfWeek | String | Name of the weekday of the appointment's start date. | SchedulingAppointment |
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